Worthingtons Solicitors

Complaints Procedure

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16 August, 2021

Worthingtons is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact me in the first instance; but if you would prefer to contact someone who has not been involved, please contact Mr. Barry Keating on 01303 850206, by e-mail to bgk@worthingtons.uk.com or by post to Worthingtons, 28 Cheriton Gardens, Folkestone, Kent CT20 2AU. We have a procedure in place that details how we handle complaints which can be sent to you if you call reception.   It is also available on our website.  We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at 0300 555 0333.  Email enquiries@legalombudsman.org.uk P.O. Box 6806, Wolverhampton, WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

In common with all firms of solicitors, our conduct is regulated by the Solicitors’ Regulation Authority (SRA). The SRA lays down the Principles we must follow as a professional legal practice. These include obligations to act fairly, with integrity and in the best interests of our clients. You can raise concerns with the SRA by contacting them directly at: report@sra.org.uk or by post to:

Solicitors Regulation Authority

The Cube

199 Wharfside Street

Birmingham B1 1RN

The SRA are not able to accept complaints regarding poor service.  For more information about the kinds of matters they can investigate and how to approach them, visit their website at www.sra.org.uk

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Client Testimonials

“Can I say a big thanks to Worthingtons Solicitors for the very good professional advice you have given me over the last few months. Without it, I don’t think I would have received the satisfactory outcome of my divorce and financial matters.” 

Ian A.

“Worthingtons have handled my case for many years and where most would have given up, they persevered even when it got extremely tough! Their patience transformed a nightmare situation and made it humorous and pleasurable!”

John R.

“I’ve come to rely on Worthingtons for their professional advice with unfailing good humour and compassion. I have no hesitation recommending them for all legal matters and fully intend to retain their services for many years.”